Refund policy

Refund & Return Policy PureVante Pakistan

At PureVante, we want you to feel confident and satisfied with every purchase. Our goal is to provide a seamless and trustworthy shopping experience for all customers across Pakistan. This Refund and Return Policy explain how we handle returns, exchanges, and refunds for all orders placed through our official website www.purevante.com.

1. Easy Returns for Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, don’t worry we’re here to help. You can request a replacement or return within 30 days of delivery. Please make sure:

  • The product is unused, unopened, and in its original packaging.
  • Proof of purchase (order number or invoice) is available.
  • You contact our Customer Care Team at mypurevante@gmail.com or through the Contact Us page.

Once we verify your request, our support team will arrange a product exchange or refund based on your preference.

2. Refund Eligibility

We issue refunds in the following cases:

  • The product is damaged during transit.
  • You receive the wrong product.
  • Your order is missing items or incomplete.
  • You cancel the order before it’s shipped.

Refunds are not applicable for:

  • Opened, used, or partially consumed skincare or wellness products.
  • Items purchased during special promotions or discounts.
  • Situations where the customer changes their mind after delivery.

3. Refund Process

After we receive and inspect your returned item, you’ll get a confirmation email.
Once approved, refunds are processed within 7-10 working days through your original payment method or via bank transfer (for Cash on Delivery orders).

If you haven’t received your refund within the stated time, please contact us at mypurevante@gmail.com with your order details.

4. Exchange Policy

We understand sometimes you may want a different product instead of a refund. You can request an exchange for another product from our PureVante Skincare Collection, Wellness Range, or any available item of equal value. Shipping costs for exchanges may apply based on location and item availability.

5. Order Cancellation

You may cancel your order within 24 hours of placing it, provided it has not been shipped. To cancel, please reach out to us immediately via WhatsApp, email, or our Track Your Order page.

6. Delivery Issues

If your parcel doesn’t arrive within the expected delivery time (typically 2-5 working days across Pakistan), please contact our support team. We work with trusted courier partners in Pakistan to ensure safe and timely delivery of your skincare and wellness products.

7. Customer Support

Our customer care team is always available to guide you regarding your return status, refund timeline, or exchange request.
Reach us via:
📧 mypurevante@gmail.com
📞 (+92) (346-8455584 )
📍 Based in Pakistan, we serve all major cities including Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi.

8. Authenticity Promise

Every PureVante product is 100% genuine, tested, and packed with care. Whether you shop for our Akmi Anti-Acne Spray, Niacinamide Serum, or Beeline Nail Repair Serum, you can trust that each item meets the highest standards of quality and safety.

9. External & Internal Links for Reference

  • For more about our Privacy Policy, visit: PureVante Privacy Policy
  • To explore our full product range, visit the Shop All Page
  • Learn more about our Skin Care Collection or Wellness Products to find your perfect match.